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Why Us?

Trusted Partner

At Ohana, we don't have clients—we have partners. We treat your business as our own, working closely and personally with you to help your brand succeed.

Tech-Forward Agility

With a suite of industry-leading third party software tools, we are able to pivot and adjust our strategies more quickly and easily than larger firms, saving you precious time and resources.

Hands-On Approach

As a boutique consulting firm, your success is our success. That’s why we are always willing to roll up our sleeves and get the job done. “Not my job” is not in our vocabulary.

Long-Term Commitment

We are committed to creating lasting relationships with our clients that grow over time, emphasizing close connections over “churn-and-burn” tactics.

Revenue Reclaim Services

Lost & Damaged Inventory

Identify and recover funds for inventory lost, damaged or disposed of by Amazon fulfillment centers.

Mishandled Returns

Claim refunds for customer returns that were never sent back or damaged beyond resale condition.

Unreceived Removals

Recover funds for inventory Amazon misplaced, lost, or disposed of during removal orders.

FBA Fee Overcharges

Detect and dispute incorrect FBA storage, fulfillment, and referral fees to reclaim overpaid amounts.

Shipment Reconciliations

Cross-check inbound FBA shipments against Amazon’s records to ensure all received units are accounted for.

Chargeback Disputes

Identify and contest chargebacks Amazon has incorrectly applied to your account.

Stranded & Suppressed Inventory

Resolve listing errors and re-activate inventory that is unsellable due to suppression or misclassification.

Category Correction

Petition to reclassify products into their proper categories to improve fee structures.

How It Works

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Get to Know Each Other

During the Discovery phase, our focus is on getting to know you and your business to learn how we can best help your team.

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Develop a Game Plan

Once we have an agreement in place, our next step is to align on goals and priorities and craft a tailored game plan designed to maximize the growth potential for your business.

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Execute and Iterate

With a plan in place, we begin to implement our strategy and build the foundation we will use to grow. We test and learn extensively during this period to iterate on our foundation and work the bugs out before we scale.

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Grow and Scale

With the proper foundation in place, our focus shifts to ramping up our efforts and pulling every growth lever we have to scale to new heights.

FAQ

Have questions about our services? See the answers to the most common questions below.

Unless you have been filing your reimbursement claims on a regular basis and following up with seller support, then it’s likely that Amazon owes you money. That said, each account is unique. Talk to a specialist now to explore how much Amazon may owe you.

We typically recover lost or damaged inventory reimbursements, overcharged FBA and referral fees, incorrect customer refunds, chargeback disputes, sales tax overpayments, missing inbound shipment discrepancies and many more. Many sellers don’t realize how much revenue they’re losing due to these Amazon errors.

We can file up to 18 months in arrears for Inventory Adjustments or Lost and Damaged items. We can file up to 6 months for Lost Inbound Shipments. All reimbursement requests are filed on a weekly basis.

The average ballpark figure is 1.25% of revenue, but each account is unique. Talk to a specialist now to explore how much Amazon may owe you.

We don’t know what we will find until we go in there and get busy. We don’t provide an analysis prior to starting work, as that is the first part of the revenue reclaim process itself. We usually send an agreement and we get to work!

There are no fixed or monthly fees for this service, we only charge you based on our results. We charge 25% of the recovered revenue, which we track for you and send in a weekly report. Billing occurs monthly as we recover, on an ongoing basis.

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