Why Us?
Customer Support Services
Buyer Messaging Support
Handle all customer inquiries and ensure timely, professional responses to maintain positive interactions.
Listing Q&A Management
Respond to potential buyers’ questions to improve trust and increase conversions.
Customer Review Engagement
Thank customers for positive reviews and professionally respond to negative ones to maintain a strong brand image.
Negative Review Management
Address negative reviews and customer complaints to improve brand reputation.
A-to-Z Guarantee Claims
Manage and dispute A-to-Z claims effectively to minimize their impact on your account health.
Seller Feedback Management
Track and improve seller feedback scores to enhance credibility and Buy Box eligibility.
Returns & Refunds
Streamline return and refund processes to maintain compliance and ensure customer satisfaction.
Review Solicitation
Engage with customers after a sale to request reviews and improve review accretion.
How It Works
Get to Know Each Other
During the Discovery phase, our focus is on getting to know you and your business to learn how we can best help your team.
Develop a Game Plan
Once we have an agreement in place, our next step is to align on goals and priorities and craft a tailored game plan designed to maximize the growth potential for your business.
Execute and Iterate
With a plan in place, we begin to implement our strategy and build the foundation we will use to grow. We test and learn extensively during this period to iterate on our foundation and work the bugs out before we scale.
Grow and Scale
With the proper foundation in place, our focus shifts to ramping up our efforts and pulling every growth lever we have to scale to new heights.
FAQ
Have questions about our services? See the answers to the most common questions below.
Strong customer service ensures higher customer satisfaction, fewer negative reviews, and better seller performance metrics, which helps maintain Buy Box eligibility and long-term success on Amazon.
We manage buyer messaging, pre-purchase questions, and post-purchase follow-ups to ensure all customer interactions are professional, timely, and aligned with Amazon’s policies.
Yes! We proactively address customer concerns, offer resolutions for issues, and implement strategies to improve review sentiment and maintain a strong brand reputation.
In some cases, we are able to petition Amazon to remove a review that is due to issues beyond your control, including fulfillment-driven or other related uncontrollable circumstances pursuant to Amazon’s guidelines.
We analyze each claim, provide detailed responses, and dispute unjustified claims to minimize their impact on your account health.
Positive seller feedback improves your credibility and increases Buy Box eligibility, while negative feedback can affect sales and account performance. We monitor and manage feedback to keep your ratings high.